{"id":9168,"date":"2025-11-17T14:18:59","date_gmt":"2025-11-17T14:18:59","guid":{"rendered":"https:\/\/dutchchemlabs.com\/?page_id=9168"},"modified":"2025-11-17T14:20:34","modified_gmt":"2025-11-17T14:20:34","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/dutchchemlabs.com\/en\/algemene-voorwaarden\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9168\" class=\"elementor elementor-9168\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b2f94f4 e-flex e-con-boxed e-con e-parent\" data-id=\"b2f94f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2ac29e elementor-widget elementor-widget-wd_text_block\" data-id=\"c2ac29e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"0\" data-end=\"24\"><strong data-start=\"0\" data-end=\"24\">Terms and Conditions<\/strong><\/p><p data-start=\"26\" data-end=\"54\">Effective date: 03\/06\/2024<\/p><p data-start=\"56\" data-end=\"360\">Welcome to Dutch Chem Labs. By accessing or using our website, <strong data-start=\"153\" data-end=\"174\">DutchChemLabs.com<\/strong>, you agree to the following <strong data-start=\"211\" data-end=\"235\">Terms and Conditions<\/strong> (de \"Overeenkomst\"). Als u niet akkoord gaat met deze voorwaarden, verzoeken wij u de website en diensten niet te gebruiken.<\/p><h3 data-start=\"367\" data-end=\"421\"><strong data-start=\"371\" data-end=\"421\">1. Introduction\/Agreement to the Terms.<\/strong><\/h3><p data-start=\"423\" data-end=\"757\">Door gebruik te maken van DutchChemLabs.com (de \"Website\") en producten aan te schaffen bij Dutch Chem Labs (\"wij,\" \"ons,\" of \"onze\"), gaat u akkoord met deze Algemene Voorwaarden en ons Privacybeleid. Deze Voorwaarden regelen uw gebruik van de Website, de producten, diensten en alle transacties die via de Website worden uitgevoerd.<\/p><p data-start=\"759\" data-end=\"954\">Please read these Terms carefully as they constitute a legally binding agreement between you and Dutch Chem Labs. If you are under 18 years of age, you are prohibited from using the website.<\/p><h3 data-start=\"961\" data-end=\"982\"><strong data-start=\"965\" data-end=\"982\">2. Definitions<\/strong><\/h3><p data-start=\"984\" data-end=\"1094\">For the purposes of these Terms, the following terms shall have the meanings set forth below:<\/p><ul data-start=\"1096\" data-end=\"1940\"><li data-start=\"1096\" data-end=\"1261\"><p data-start=\"1098\" data-end=\"1261\"><strong data-start=\"1098\" data-end=\"1113\">\"Gebruiker\"<\/strong>: Any person accessing or using the Website, including both registered users and unregistered visitors.<\/p><\/li><li data-start=\"1262\" data-end=\"1413\"><p data-start=\"1264\" data-end=\"1413\"><strong data-start=\"1264\" data-end=\"1278\">\"Diensten\"<\/strong>: The products and services offered through the Website, including the sale of research chemicals, information and resources.<\/p><\/li><li data-start=\"1414\" data-end=\"1634\"><p data-start=\"1416\" data-end=\"1634\"><strong data-start=\"1416\" data-end=\"1428\">\"Inhoud\"<\/strong>: Alle tekst, afbeeldingen, grafische elementen, logo's, video's en andere materialen die op de Website worden aangeboden, inclusief maar niet beperkt tot productomschrijvingen, marketingmateriaal en blogs.<\/p><\/li><li data-start=\"1635\" data-end=\"1829\"><p data-start=\"1637\" data-end=\"1829\"><strong data-start=\"1637\" data-end=\"1650\">\"Account\"<\/strong>: A user profile created by a registered user on the Website, where personal information, order history and account settings are stored.<\/p><\/li><li data-start=\"1830\" data-end=\"1940\"><p data-start=\"1832\" data-end=\"1940\"><strong data-start=\"1832\" data-end=\"1847\">\"Producten\"<\/strong>: The research chemicals and related items that can be purchased through the Website.<\/p><\/li><\/ul><h3 data-start=\"1947\" data-end=\"1993\"><strong data-start=\"1951\" data-end=\"1993\">3. Eligibility \/ Age Restrictions.<\/strong><\/h3><p data-start=\"1995\" data-end=\"2076\">To use the Website, you must meet the following eligibility criteria:<\/p><ul data-start=\"2078\" data-end=\"2491\"><li data-start=\"2078\" data-end=\"2212\"><p data-start=\"2080\" data-end=\"2212\"><strong data-start=\"2080\" data-end=\"2101\">Minimum Age<\/strong>: You must have at least <strong data-start=\"2119\" data-end=\"2134\">18 years old<\/strong> be to place an order or create an account on the Website.<\/p><\/li><li data-start=\"2213\" data-end=\"2491\"><p data-start=\"2215\" data-end=\"2491\"><strong data-start=\"2215\" data-end=\"2241\">Compliance with Legislation<\/strong>: By using the Website, you represent that you are legally permitted to purchase and use the products in your jurisdiction. It is your responsibility to verify the legal status of any product in your location.<\/p><\/li><\/ul><h3 data-start=\"2498\" data-end=\"2531\"><strong data-start=\"2502\" data-end=\"2531\">4. Accounts &amp; Registration<\/strong><\/h3><p data-start=\"2533\" data-end=\"2697\">If you wish to make a purchase or access certain features of the Website, you may need to create an Account. To create an Account, you must:<\/p><ul data-start=\"2699\" data-end=\"3309\"><li data-start=\"2699\" data-end=\"2857\"><p data-start=\"2701\" data-end=\"2857\"><strong data-start=\"2701\" data-end=\"2734\">Providing Correct Information<\/strong>: You must provide accurate and complete information when registering, including your name, address, e-mail and payment information.<\/p><\/li><li data-start=\"2858\" data-end=\"3020\"><p data-start=\"2860\" data-end=\"3020\"><strong data-start=\"2860\" data-end=\"2891\">Account Security<\/strong>: You are responsible for securing your Account information and for all activities that occur under your Account.<\/p><\/li><li data-start=\"3021\" data-end=\"3120\"><p data-start=\"3023\" data-end=\"3120\"><strong data-start=\"3023\" data-end=\"3040\">Account Management<\/strong>: You can update your account information at any time through account settings.<\/p><\/li><li data-start=\"3121\" data-end=\"3309\"><p data-start=\"3123\" data-end=\"3309\"><strong data-start=\"3123\" data-end=\"3138\">Termination<\/strong>: We reserve the right to suspend or terminate your Account if we suspect that fraud or a violation of these Terms has occurred.<\/p><\/li><\/ul><h3 data-start=\"3316\" data-end=\"3379\"><strong data-start=\"3320\" data-end=\"3379\">5. Obligations of the User \/ Acceptable Use.<\/strong><\/h3><p data-start=\"3381\" data-end=\"3442\">As a User of the Website, you agree to the following:<\/p><ul data-start=\"3444\" data-end=\"4014\"><li data-start=\"3444\" data-end=\"3591\"><p data-start=\"3446\" data-end=\"3591\"><strong data-start=\"3446\" data-end=\"3464\">Legal Use<\/strong>: You will use the Website only for lawful purposes and comply with all applicable laws and regulations.<\/p><\/li><li data-start=\"3592\" data-end=\"4014\"><p data-start=\"3594\" data-end=\"3670\"><strong data-start=\"3594\" data-end=\"3619\">Prohibited Activities<\/strong>: You may not engage in activities that:<\/p><ul data-start=\"3673\" data-end=\"4014\"><li data-start=\"3673\" data-end=\"3749\"><p data-start=\"3675\" data-end=\"3749\">Violate the rights of others, including intellectual property rights.<\/p><\/li><li data-start=\"3752\" data-end=\"3813\"><p data-start=\"3754\" data-end=\"3813\">Interfere with the functionality or security of the Website.<\/p><\/li><li data-start=\"3816\" data-end=\"3917\"><p data-start=\"3818\" data-end=\"3917\">Selling, distributing or misusing chemicals for purposes outside legitimate research.<\/p><\/li><li data-start=\"3920\" data-end=\"4014\"><p data-start=\"3922\" data-end=\"4014\">Attempt to gain unauthorized access to the Website or related systems.<\/p><\/li><\/ul><\/li><\/ul><h3 data-start=\"4021\" data-end=\"4069\"><strong data-start=\"4025\" data-end=\"4069\">6. Products, Orders and Payments.<\/strong><\/h3><ul data-start=\"4071\" data-end=\"4935\"><li data-start=\"4071\" data-end=\"4232\"><p data-start=\"4073\" data-end=\"4232\"><strong data-start=\"4073\" data-end=\"4096\">Place order<\/strong>: Orders can be placed through the Website by placing products in your shopping cart and completing the checkout process.<\/p><\/li><li data-start=\"4233\" data-end=\"4456\"><p data-start=\"4235\" data-end=\"4456\"><strong data-start=\"4235\" data-end=\"4254\">Order Acceptance<\/strong>: An order will not be accepted until it has been confirmed by email or payment has been processed. We reserve the right to refuse or cancel an order at our discretion.<\/p><\/li><li data-start=\"4457\" data-end=\"4624\"><p data-start=\"4459\" data-end=\"4624\"><strong data-start=\"4459\" data-end=\"4470\">Prices<\/strong>: Prices are displayed in <strong data-start=\"4505\" data-end=\"4517\">euro (\u20ac)<\/strong>, unless otherwise indicated. Prices are subject to change at any time without notice.<\/p><\/li><li data-start=\"4625\" data-end=\"4742\"><p data-start=\"4627\" data-end=\"4742\"><strong data-start=\"4627\" data-end=\"4641\">Payments<\/strong>: We accept various payment methods, including credit cards and other online payment methods.<\/p><\/li><li data-start=\"4743\" data-end=\"4935\"><p data-start=\"4745\" data-end=\"4935\"><strong data-start=\"4745\" data-end=\"4760\">Refunds<\/strong>: Refunds are issued only for damaged or defective products. We do not offer refunds for orders once shipped unless required by law.<\/p><\/li><\/ul><h3 data-start=\"4942\" data-end=\"4974\"><strong data-start=\"4946\" data-end=\"4974\">7. Shipping &amp; Delivery<\/strong><\/h3><ul data-start=\"4976\" data-end=\"5465\"><li data-start=\"4976\" data-end=\"5186\"><p data-start=\"4978\" data-end=\"5186\"><strong data-start=\"4978\" data-end=\"4995\">Shipping Policy<\/strong>: We offer several shipping options for our customers, including international delivery. Shipping times and costs vary depending on location and shipping method chosen.<\/p><\/li><li data-start=\"5187\" data-end=\"5303\"><p data-start=\"5189\" data-end=\"5303\"><strong data-start=\"5189\" data-end=\"5211\">Risk of Loss<\/strong>: Once an order is shipped, the risk of loss or damage passes to the customer.<\/p><\/li><li data-start=\"5304\" data-end=\"5465\"><p data-start=\"5306\" data-end=\"5465\"><strong data-start=\"5306\" data-end=\"5333\">Customs and Import Rules<\/strong>: Customers are responsible for understanding and complying with all import regulations and customs duties in their respective countries.<\/p><\/li><\/ul><h3 data-start=\"5472\" data-end=\"5513\"><strong data-start=\"5476\" data-end=\"5513\">8. Intellectual Property Rights.<\/strong><\/h3><ul data-start=\"5515\" data-end=\"6207\"><li data-start=\"5515\" data-end=\"5797\"><p data-start=\"5517\" data-end=\"5797\"><strong data-start=\"5517\" data-end=\"5529\">Property<\/strong>: Alle inhoud op de Website, inclusief maar niet beperkt tot tekst, afbeeldingen, video\u2019s, grafische elementen en logo's, is eigendom van Dutch Chem Labs of haar licentiegevers en is beschermd door auteursrechten, handelsmerken en andere intellectuele eigendomswetten.<\/p><\/li><li data-start=\"5798\" data-end=\"6072\"><p data-start=\"5800\" data-end=\"6072\"><strong data-start=\"5800\" data-end=\"5832\">User-Generated Content<\/strong>: By submitting any content to the Website (such as product reviews or feedback), you grant Dutch Chem Labs a perpetual, royalty-free and transferable license to use, modify or distribute such content.<\/p><\/li><li data-start=\"6073\" data-end=\"6207\"><p data-start=\"6075\" data-end=\"6207\"><strong data-start=\"6075\" data-end=\"6095\">Prohibited Uses<\/strong>: You may not use content from the Website for commercial purposes without permission from Dutch Chem Labs.<\/p><\/li><\/ul><h3 data-start=\"6214\" data-end=\"6249\"><strong data-start=\"6218\" data-end=\"6249\">9. Disclaimer of Warranties<\/strong><\/h3><p data-start=\"6251\" data-end=\"6635\">The Website, content and products are provided <strong data-start=\"6305\" data-end=\"6324\">\"zoals ze zijn\"<\/strong> and <strong data-start=\"6328\" data-end=\"6351\">\"zoals beschikbaar\"<\/strong> without any warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose or non-infringement. Dutch Chem Labs does not warrant the accuracy, completeness or availability of the Website or its content.<\/p><h3 data-start=\"6642\" data-end=\"6685\"><strong data-start=\"6646\" data-end=\"6685\">10. Limitation of Liability.<\/strong><\/h3><p data-start=\"6687\" data-end=\"7006\">To the extent permitted by applicable law, Dutch Chem Labs shall not be liable for any indirect, incidental, special or consequential damages arising out of the use or inability to use the Website, even if we have been advised in advance of the possibility of such damages.<\/p><p data-start=\"7008\" data-end=\"7225\">Our liability, whether arising in contract, tort or otherwise, is limited to the amount paid by the customer for the specific product that is the basis for the claim.<\/p><h3 data-start=\"7232\" data-end=\"7262\"><strong data-start=\"7236\" data-end=\"7262\">11. Compensation<\/strong><\/h3><p data-start=\"7264\" data-end=\"7654\">You agree to indemnify, defend and hold Dutch Chem Labs, its affiliates, officers, directors, employees and agents harmless from and against any claims, damages, liabilities and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Website, violation of these Terms or infringement of any intellectual property or other rights.<\/p><h3 data-start=\"7661\" data-end=\"7705\"><strong data-start=\"7665\" data-end=\"7705\">12. Governing Law &amp; Jurisdiction.<\/strong><\/h3><p data-start=\"7707\" data-end=\"7968\">These Terms shall be governed by and construed in accordance with the laws of <strong data-start=\"7801\" data-end=\"7814\">Netherlands<\/strong>. Disputes arising out of or relating to these Terms shall be resolved exclusively by the competent courts in <strong data-start=\"7954\" data-end=\"7967\">Netherlands<\/strong>.<\/p><h3 data-start=\"7975\" data-end=\"7998\"><strong data-start=\"7979\" data-end=\"7998\">13. Termination<\/strong><\/h3><p data-start=\"8000\" data-end=\"8271\">Dutch Chem Labs reserves the right to suspend or terminate your access to the Website and Services at any time, without notice, if we suspect that you have violated these Terms or engaged in fraudulent activity.<\/p><h3 data-start=\"8278\" data-end=\"8319\"><strong data-start=\"8282\" data-end=\"8319\">14. Changes to the Terms.<\/strong><\/h3><p data-start=\"8321\" data-end=\"8647\">We kunnen deze Voorwaarden van tijd tot tijd bijwerken. Wijzigingen worden op deze pagina gepost met een bijgewerkte \"Ingangsdatum\". Het is uw verantwoordelijkheid om deze Voorwaarden periodiek te herzien. Het voortzetten van het gebruik van de Website na het plaatsen van wijzigingen geldt als acceptatie van die wijzigingen.<\/p><h3 data-start=\"8654\" data-end=\"8684\"><strong data-start=\"8658\" data-end=\"8684\">15. Other Provisions<\/strong><\/h3><ul data-start=\"8686\" data-end=\"9307\"><li data-start=\"8686\" data-end=\"8833\"><p data-start=\"8688\" data-end=\"8833\"><strong data-start=\"8688\" data-end=\"8701\">Separation<\/strong>: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.<\/p><\/li><li data-start=\"8834\" data-end=\"8970\"><p data-start=\"8836\" data-end=\"8970\"><strong data-start=\"8836\" data-end=\"8850\">Ignition<\/strong>: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.<\/p><\/li><li data-start=\"8971\" data-end=\"9098\"><p data-start=\"8973\" data-end=\"9098\"><strong data-start=\"8973\" data-end=\"8987\">Assignment<\/strong>: You may not assign any rights or obligations under these Terms without our written consent.<\/p><\/li><li data-start=\"9099\" data-end=\"9307\"><p data-start=\"9101\" data-end=\"9307\"><strong data-start=\"9101\" data-end=\"9127\">Full Agreement<\/strong>: These Terms constitute the entire agreement between you and Dutch Chem Labs with respect to the use of the Website and supersede any prior understandings or agreements.<\/p><\/li><\/ul><h3 data-start=\"9314\" data-end=\"9343\"><strong data-start=\"9318\" data-end=\"9343\">16. Contact information<\/strong><\/h3><p data-start=\"9345\" data-end=\"9418\">For legal questions or comments, please contact us at:<\/p><ul data-start=\"9420\" data-end=\"9488\"><li data-start=\"9420\" data-end=\"9456\"><p data-start=\"9422\" data-end=\"9456\"><strong data-start=\"9422\" data-end=\"9432\">Email<\/strong>: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"9434\" data-end=\"9456\">info@dutchchemlabs.com<\/a><\/p><\/li><li data-start=\"9457\" data-end=\"9488\"><p data-start=\"9459\" data-end=\"9488\"><strong data-start=\"9459\" data-end=\"9471\">Phone<\/strong>: +31 20 123 4567<\/p><\/li><\/ul><h3 data-start=\"9495\" data-end=\"9519\"><strong data-start=\"9499\" data-end=\"9519\">FAQ \/ Q&amp;A Section<\/strong><\/h3><p data-start=\"9521\" data-end=\"9734\"><strong data-start=\"9521\" data-end=\"9576\">Q1: What happens if I cancel my order?<\/strong><br data-start=\"9576\" data-end=\"9579\" \/>A1: Orders can only be cancelled before they have been shipped. Once the order has been processed and shipped, cancellation is no longer possible.<\/p><p data-start=\"9736\" data-end=\"9950\"><strong data-start=\"9736\" data-end=\"9775\">Q2: How does the refund process work?<\/strong><br data-start=\"9775\" data-end=\"9778\" \/>A2: Refunds will only be issued for damaged or defective products. Requests for refunds must be made within 14 days of receipt of product.<\/p><p data-start=\"9952\" data-end=\"10196\"><strong data-start=\"9952\" data-end=\"10005\">Q3: Can I update or delete my account?<\/strong><br data-start=\"10005\" data-end=\"10008\" \/>A3: Yes, you can update your account information at any time through your account settings. You can also request to have your account deleted by contacting us directly.<\/p><p data-start=\"10198\" data-end=\"10434\"><strong data-start=\"10198\" data-end=\"10252\">Q4: What happens to my personal data?<\/strong><br data-start=\"10252\" data-end=\"10255\" \/>A4: We respect your privacy and treat your personal information according to our <strong data-start=\"10336\" data-end=\"10353\">Privacy Policy<\/strong>. We do not share your information with third parties except as required by law.<\/p><p data-start=\"10436\" data-end=\"10576\"><strong data-start=\"10436\" data-end=\"10472\">Q5: Do you store payment information?<\/strong><br data-start=\"10472\" data-end=\"10475\" \/>A5: We do not store your payment information. All payments are processed through secure third parties.<\/p><p data-start=\"10578\" data-end=\"10778\"><strong data-start=\"10578\" data-end=\"10626\">Q6: Will my data be shared with third parties?<\/strong><br data-start=\"10626\" data-end=\"10629\" \/>A6: We do not share your personal information with third parties except to process your orders and to comply with legal obligations.<\/p><p data-start=\"10780\" data-end=\"11036\"><strong data-start=\"10780\" data-end=\"10848\">Q7: What are my rights under privacy laws (e.g., AVG)?<\/strong><br data-start=\"10848\" data-end=\"10851\" \/>A7: You have the right to access, correct or delete your data. Please consult our <strong data-start=\"10959\" data-end=\"10976\">Privacy Policy<\/strong> for more information on how to exercise your rights.<\/p><p data-start=\"11038\" data-end=\"11242\"><strong data-start=\"11038\" data-end=\"11091\">Q8: How do I report a violation of the terms?<\/strong><br data-start=\"11091\" data-end=\"11094\" \/>A8: If you suspect any violation of these Terms, please contact us immediately at <strong data-start=\"11215\" data-end=\"11241\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"11217\" data-end=\"11239\">info@dutchchemlabs.com<\/a><\/strong>.<\/p><p data-start=\"11244\" data-end=\"11444\"><strong data-start=\"11244\" data-end=\"11301\">Q9: What law applies to these Terms?<\/strong><br data-start=\"11301\" data-end=\"11304\" \/>A9: These Terms are governed by the laws of <strong data-start=\"11360\" data-end=\"11373\">Netherlands<\/strong>, and disputes will be settled in the courts of the Netherlands.<\/p><p data-start=\"11446\" data-end=\"11699\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"11446\" data-end=\"11522\">Q10: How will I be notified of changes to the Terms?<\/strong><br data-start=\"11522\" data-end=\"11525\" \/>A10: We post changes to these Terms on this page and update the \u201cEffective Date.\u201d It is your responsibility to check these Terms regularly.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Algemene Voorwaarden Ingangsdatum: 03\/06\/2024 Welkom bij Dutch Chem Labs. 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